Easier Access in the Surrey Hills

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These locations have undergone access reviews with the Surrey Coalition of Disabled People which informed improvements made with the DEFRA Access for All fund.

Easier Access locations

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Surrey Connect Bus

This is a digital on demand bus service, that is available in Surrey in the areas shown on the map for everyone. It is a safe and reliable bus sharing service that will connect you to your local community.

This service can connect you to Surrey Hills locations such as Frensham Ponds, Box Hill and our Inspiring View ‘Coccolith’.

To use this service, you will need to provide your email address or telephone number to register an account.

You can do this either via:

Surrey Connect website

  • Download the “Surrey connect” mobile App Available from the App Store (iPhone) or Google Play (Android).
  • Call us at the numbers below. The booking line is open Monday to Friday, 9am to 5pm.
    • Mole Valley DDRT: 0300 123 7751
    • West Guildford and Longcross DDRT: 01483 744807
    • Farnham and Cranleigh DDRT: 01428 681710
    • Tandridge DDRT: 01883 701278

The connect service operates Monday to Friday 7am to 7pm and Saturday 8am to 6pm.

You can book up to 7 days in advance or on the same day. A minimum of 30 minutes notice is required to communicate your booking with the connect driver.

The connect service can be used by anyone (young, old and in-between!)

How much it costs

Adult single fare

  • Under 5 miles: £2
  • 5 to 7 miles: £4
  • 7 to 10 miles: £6
  • 10 to 12 miles: £8
  • 12 to 15 miles: £10
  • Over 15 miles: £15

20 and under single fare

  • Under 5 miles: £1
  • 5 to 7 miles: £2
  • 7 to 10 miles: £3
  • 10 to 12 miles: £4
  • 12 to 15 miles: £5
  • Over 15 miles: £7.50

Free bus passes and LINK cards

Free bus passes and LINK cards (20 and unders) are both accepted on Surrey connect services.

They are only valid for travel after 9.30am Monday to Friday, and at all times at weekends and public holidays.

To make a booking using a Free bus pass or a LINK card via the App or booking page please follow the below steps:

  1. Select your chosen journey and continue to the payment screen
  2. Select ‘Add a discount/subscription’
  3. A “Discounts and Subscriptions” box will appear, you can then add either a Free bus pass or a LINK card to your booking.
  4. Your fare will be automatically discounted depending on your pass type

Please note that the driver will request to see your valid Free Bus card or LINK card when boarding the vehicle. If a journey is booked under the discounted rate but a valid pass is not presented to the driver, the journey will charged at full fare.

For all enquires, please email: surreyconnect@surreycc.gov.uk

For those requiring to use the tail lift on the bus, please note there is a 350kg combined weight limit (user and equipment combined).

When booking via the App or website there is an option to select if travelling in a wheelchair. If you book via the call centre then you will need to let the call centre advisor know that you are travelling in your wheelchair.

Your driver will ensure that you are safely secured on the vehicle prior to travel.