Bridge the Gap is a trauma-informed outreach service that is part of the government’s Changing Futures initiative. In collaboration with experts with lived experience, we provide person-centred support to individuals facing multiple disadvantages in Surrey, including mental health issues, housing instability, and substance use. Oakleaf is a key delivery partner and offers tailored one-on-one support for 4-8 hours per week, covering areas such as physical and mental healthcare, financial arrangements, and daily living tasks.
This wonderful testimonial from a mother (we’ll call her M) and son, illustrates the profound impact of Bridge the Gap’s work and the importance of sustained, compassionate support.
A Mother’s Gratitude:
M reached out to express her gratitude for the care her son has received through Bridge the Gap. Reflecting on their experience, she shared her personal journey of witnessing her son’s transformation, which she attributes to the unwavering support from Colin, one of our dedicated Bridge the Gap Support Workers.
“This is the first time I’ve truly had a break,” she explained. “Colin’s support and guidance with my son’s wellbeing have allowed me to step back, something I’ve never been able to do before.”
In her professional capacity, she sees first-hand how short-term mental health services often leave individuals unsupported after a set period, leading them to revert to previous struggles. For her son, however, it’s been different.
“The changes in my son are immeasurable, and he was extremely challenging. I can relax knowing he is under an exceptional service.”
Colin isn’t the only one making a difference—our team includes other dedicated Bridge the Gap support workers like Tommy and Georgia, who also play a crucial role in supporting clients. Colin, Tommy and Georgia embody the compassionate, person-centred approach that defines this life-changing service.
A Son’s Perspective: “Colin Turns My Frown Upside Down”
M’s son’s words speak volumes about the personal impact Colin has had on him:
“Colin has always turned my frown upside down. He is a good worker and does what he says. He goes above and beyond to assist me. I’ve never had a support worker like him. If all support workers had the same mentality as Colin, life would be a better place.”
This bond highlights the meaningful connections our team strives to build with clients. The son’s gratitude and trust in Colin are reflections of the commitment Bridge the Gap makes to each person we serve. Alongside Colin, Tommy and Georgia continue to work with other clients, bringing the same level of care, empathy, and dedication that Bridge the Gap is known for.
The Need for Long-Term Support
M further emphasized the importance of consistent, long-term care, rather than short-term fixes that often fall short of true recovery:
“This is not about handholding but guiding and assisting people to manage on their own, which takes time. We must stop ending care with short-term support.”
She is deeply concerned about the growing demand for mental health services, especially for young people. In her role within the NHS, she witnesses the need for comprehensive mental health support that helps people maintain independent, fulfilling lives beyond the limited scope of traditional services.
A Call for More Support and Funding
This family’s experience highlights the broader issue of underfunding in mental health care. M made a passionate plea for more resources and longer-term support:
“My son was on 24-hour social care support at a cost of around £18,000 a month, but it did not support him the way Bridge the Gap has. With the funding available for such services, think of how many people could benefit from Bridge the Gap at a fraction of that cost, with real, lasting improvements.”
Her appeal underscores the need for more comprehensive and cost-effective solutions to mental health care, like the one provided by Bridge the Gap.
This moving testimonial sheds light on the profound difference that compassionate, continuous care can make in the lives of individuals facing mental health challenges. M’s gratitude, coupled with her son’s trust in his support worker, demonstrates the real-world impact of Bridge the Gap’s approach.
“All support workers should take their lead from Colin. He not only understands what his clients need but offers empathy and guidance that empower them to manage their lives independently.”
As we continue to provide essential mental health services, we echo the hope expressed by this family that more funding and support will become available to extend our services to those in need. Their story is a powerful reminder of why we do what we do.
At Bridge the Gap, we believe everyone deserves access to compassionate, long-term mental health support. If you or someone you know could benefit from our services, and you would like to find out more, please visit the Oakleaf website.
